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Knowledge Base (737)

  1. All dates set to 1/0/1900 12:00:00 AM or "########" after exporting to Excel

    Answer: Environment: Agent Desktop, Incidents Oracle B2C Service Issue: I exported report results to Excel and enabled the "Convert all dates into Excel-formatted dates" option.  However, in...

  2. Crypto API error - Invalid Request: Length of Text exceeds the 1 MB allowable limit

    Answer: Environment: Connect for PHP (CPHP), Custom Process Model (CPM), Custom Scripts Issue: In the Crypto API there is a hash_256 function that use this Crypto\MessageDigest object to hash text. It works...

  3. Using 'OR' logic with business rules

    Answer: Environment: Business Rules Oracle B2C Service Resolution: You can create rules that use OR criteria within the rule. This includes both selecting multiple items from a drop-down menu (product 1 OR...

  4. FCRR statistic in the Agent Effectiveness report

    Answer: Environment: Analytics, Incidents Resolution: The First Contact Resolution Rate (FCRR) is a statistic included in the Agent Effectiveness report to indicate how effectively incidents are being...

  5. Adding Google +1 ( Plus One) tags on Customer Portal

    Answer: Environment :   Customer Portal Versions: 2.x.x & 3.x.x Resolution : In order to add the Google +1 button, you can replace the 'SocialBookmarkLink' code in the 'answers/detail.php' file with...
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Documentation (2950)

  1. Link to a URL

    What to Do When Answers Aren’t Visible When Answers Aren’ t Visible If an answer, or a section within an answer, that you want your Last Updated: 02/02/2025

  2. Link to a URL

    Create a New Rule to Hide or Mask Sensitive Information or Mask Sensitive Information Create a rule to ensure that the user's sensitive information doesn’ t Last Updated: 06/13/2023

  3. Link to a URL

    Understand Site and Disaster Recovery Locations Cloud Service Generation 1 and Generation 2. Table 1 . The production site locations and disaster Last Updated: 02/20/2025

  4. Link to a URL

    View Session Use Use The Service Usage Metrics Session reports show you the number of tier 1 , tier 2, and tier 3 Last Updated: 02/02/2025

  5. Link to a URL

    Nonversioned Associated Objects and Answer Fields objects that aren’ t versioned in answers. Providing Feedback We encourage you to provide feedback Last Updated: 02/02/2025
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